Small and medium-sized businesses need phone systems that can help them respond to new opportunities and growth. Small Business Call Center is designed to give smaller enterprises all the sophisticated communications features of big-company call center systems in an affordable, easy to use and scalable package. Our affordable call center solutions help you present yourself more professionally, operate more efficiently, and provides the intelligence you need to help you make important business decisions.
Compare to other call center applications, the SBCC system has the following advantages:
• Compare to AVAYA, Cisco and Huawei, our SBCC system costs roughly 80%-90% less than these competitors.
• Compare to entry-level CTI based call center system; our SBCC system has the quality and stability of the three big brands.
• Compare to other applications, the SBCC system offers the best value for your purchase, which combines functionality, affordability and stability into one simple turnkey solution for the customers.
1) Call Center Functions:
• Interactive Voice Response
• Incoming call notification
• Automatic Call Distribution
• Incoming Queue
• Screen Pop
• Calling ID
• Call Forwarding
• Call Monitoring
• Call Recording
• Call Transfer
• Music on Hold
• Night Answer
• Skill Based Routing
• Automated Directory lookup
• Call hold
2) PBX Functions:
• Password protected user log in and out
• Automated Directory lookup: Search by name, extension number and initials
• Incoming call notification
• Call hold
• 3-way calling
• Call Transfer
• Call Waiting
• Call Grouping
• Caller ID
• Call Forwarding
• Night Mode
• Call Parking
• Interactive Voice Response
• Auto Attendants
• SMS/Pager Voicemail notification
• Mobility Extension
3) Call Management Functions:
• Authority Assignment/User Permission
• Set limitation on outgoing calls
• Set limitation on incoming calls
• Assign voice mail
• Call forwarding setting
• Call Alarm Setting
• Call Monitoring
• Call Logs
• Call Center and PBX configuration
• Lead Management reporting
• Automated call history
4) Configuration and Interface Functions:
• Call Center and PBX configuration
• TCP/IP to LAN
• USB
• RS232
• Data backup
• Interface to CRM and other software
Figure 2 SinoLab SBCC (Small Business Call Center) Application system setup
